Spacetalk App Support
Spacetalk App
Available for the whole family
Some helpful tips to get you started
Select the below to expand the details.
What is the Spacetalk App and why do I need it?
The Spacetalk app is your all in one app for keeping your family safe. With the Spacetalk app you can manage Spacetalk watches and engage and chat with family and friends using the app on their mobile handsets.
Our Spacetalk app can be downloaded from your app store (Apple App store for iPhone and Google Play for Android devices).
Do I need to purchase a subscription?
The Spacetalk App is free to download, but a subscription fee applies to access its full features.
You don’t need to purchase a subscription if:
- You are using the Spacetalk app to stay connected with family members
- You purchased your Spacetalk watch from an Optus store
If you believe you should have access without a subscription but are being prompted to pay, please contact our support team for assistance.
What permissions does my Spacetalk App need and why?
Your Spacetalk app will need access to your location and notifications should be switched on in your phone settings.
Set your location setting to ‘Always On’ which enables location history
This is to ensure you can receive real time notifications from any family members, and quickly access the direct route to their location in the event of an emergency.
How do I set up my family in the Spacetalk App?
It takes a village to raise a child and here is where you select your village. Please follow these steps:
Primary Account Holder:
1. Open the Spacetalk app and press the '+' button at the bottom of the screen
2. Select the device type of the family member or friend.
3. Enter the details of your new family member
4. Select a picture, icon or colour for the family member then tap Send invite.
Then follow these steps to add additional members.
Accessing Location History and Route history
To access the location history of your family, tap the icon for your family member on the map screen and then tap ‘location history’ on the bottom of the map screen to access the last 30 days of history for your family member
How secure is my data?
Spacetalk prioritises privacy and security. The app uses encryption for communications, and only approved contacts can access the device’s location or send messages. Only trusted contacts can connect with the device or your kids.
Get in Touch
If you need further assistance, our customer support team is happy to help.

